Adding extra time for a subscription

In some cases we want to add some extra time for a specific client’s subscription, this should usually be done when you want to make up for some lost time due to a lengthy compatibility request.

Locating subscription on WooCommerce

  1. Go to the Fluid Checkout website dashboard at https://fluidcheckout.com/wp-admin/.
  2. Go to WP Admin > WooCommerce > Subscriptions.
  3. Use the “Search for a customer” to find the related subscription using the customer’s email address.
  4. Click on the subscription #Number.

Locating subscription through the support ticket

  1. On the client’s support ticket, locate the section “WooCommerce Purchases”.
  2. Click on the order number to open the order overview popup.
  3. Click on the edit button at the left bottom of the order overview popup screen.
  4. You’ll be redirected to the order details screen, at the bottom of the page find the section “relate orders”.
  5. Click on the subscription order #number to open the subscription details page.

Adding extra time to the subscription on WooCommerce

  1. On the subscription details screen, find the section “Schedule” on the right part of the screen.
  2. Locate the field “Next Payment” and change the date to the desired date.
  3. Save changes by clicking the option “Update” on the “Subscriptions Actions” on the right part of the screen.

Locating and adding extra time to the subscription on Paddle

  1. Log into the Paddle dashboard at https://vendors.paddle.com/.
  2. Go to Menu > Customers > Subscribers.
  3. Use the search field to find the related subscription using the customer’s email address.
  4. Choose the option “View” on that subscription.
  5. Click on “Update billing date”.
  6. Choose the desired date and click on the option “Set billing date”.


Locating and adding extra time to the License Keys

  1. Go to the Fluid Checkout website dashboard at https://fluidcheckout.com/wp-admin/.
  2. Go to WP Admin > License Manager > License Keys.
  3. Use the customer’s email on the field “Filter by user” and click on the option “Filter”.
  4. Hover the mouse over the license entry and click on the option “Edit”.
  5. Locate the field “Expires at” and change it to the desired date.
  6. Click on the option “Save” at the bottom of the screen.
  7. Repeat processes 4 to 6 for each license key related to the subscription that was extended.