Last updated: October 30th, 2024
At Fluid Checkout, we want you to be 100% happy with your purchase. According to this refund policy, we offer a full refund within 30 days of your initial date of purchase provided that:
- If you have technical or sales queries, do not hesitate to contact us.
- If you found a bug or incompatibility with another plugin or theme, contact us and we’ll add compatibility for it as soon as possible.
- If after you attempted to resolve issues with our support staff and feel the product you purchased do not fit your requirements.
Refunds Request
Refund requests are to be sent via a support ticket on our support page.
In order to receive a quick answer, please let us know that you would like a refund, with a clear explanation of why you would like a refund. We’d love to know what went wrong and how we can improve.
Refund request rejections (exceptions)
No refunds are provided after 30 days of your date of purchase.
No refunds are provided for license subscription renewals (both single plugins or bundle subscriptions). You can disable the automatic renewal anytime, as late as the day before the renewal is due, from your reserved area in My Account > Subscriptions. Subsequent purchases for the same plugin or bundle on a date close or past the renewal date of a previous purchase is considered a renewal payment, even if not related to the same subscription.
No refunds are provided if you have already received a refund for the same plugin before.
No refunds are provided for more than 2 different plugins. A maximum of 2 plugins in your purchase history on Fluid Checkout can be refunded.
No refunds are provided if you have already received a refund for a product bundle with 2 or more plugins, and then purchase a single plugin separately. The refund request for the purchase of the single product will not be accepted in this case.
We reserve the right to refuse the refund request for any reason. Including, but not limited to:
- Requests without an explanation of why you are not happy with your purchase;
- Requests from a different email account with the same domain (aaa@example.com and bbb@example.com) that a refund was previously approved and processed for. This might or might not apply to email providers open to the public (such as gmail.com, hotmail.com and other domains);
Payment of refunds
After our team has reviewed your refund request, and if is accepted, the payment will be processed and refunded to your original method of payment. This generally takes 7-21 working days since your request has been approved.
Refunds are never paid to a different payment method than the original method used for the purchase.
Late or missing refunds (if applicable)
If your refund has been approved and you have not received a refund yet:
- First please check your bank account again;
- Then, contact your credit card company or original method of payment.
If you have done all of this and you still have not received your refund, please contact us.