In case your Google Addresses Autocomplete is not working you should check if your Google API key was configured correctly according to our guide Getting started with Google Address Autocomplete.
If your Google Address Autocomplete is not loading properly there is some known issues that you should watch for, in most cases it is a conflict with a specific plugin setting or some other website configuration.
Using Google API key without authorizing the correct APIs #
API Key missing required authorization or was configured for older versions of the Places API #
If you are using a Google API key that was previously created use with another plugin or service, and more specifically is missing authorization for the “Places API (New)”, you might noticed that the address fields do not show the instructions “Start typing to search for an address…” and that no suggestions appear when typing in the field.
This usually happens when the feature is disabled in the plugin settings, or your Google API key was not configured correctly according to our guide Getting started with Google Address Autocomplete.
- First of all, ensure you checked the option “Enable Google Address Autocomplete” and entered your Google API key in the plugin settings.
- On your website’s checkout page, open the browser Developer Tools on the Console tab and check if the following error appears (see image below):
“RpcError: Request to this API places.googleapis.com method google.maps.places.v1.Places.Autocomplete are blocked.”
or
“Google Maps JavaScript API error: ApiNotActivatedMapError” - This error means that the authorization for the “Places API (New)” is missing in the configuration of your Google API key. It might be authorized for the older version of the API called simply “Places API” but you really need the new version called “Places API (New)“.
- In this case, go back to our guide Getting started with Google Address Autocomplete and ensure you follow it step-by-step carefully.
Performance plugins interfering with loading Google Maps scripts #
There are a lot of performance plugins in the market that might want to disable Google Maps scripts to make your website load faster, while this should slightly increase your website loading speed it will completely disable your Google Address Autocomplete
Perfmatters #
Perfmatters plugin has this option and it should be disabled, to disable this option you should go to Plugins > Perfmatters Settings and make sure that the “Disable Google Maps” option is disabled.
Trying to load Google Maps scripts from other plugins #
Usually using other plugins that also require the Google Maps scripts is not a problem as our plugin will automatically ensure that the scripts are only loaded once, and that it loads all the necessary API resources.
However, there are some plugins that you might need to add your new Google API key in their settings to make sure that it will work correctly.